Improve marketing attribution, conversion rates and customer engagement
The media buyer’s HDYHAU survey
Ask ‘How did you hear about us?’ to build a complete picture of attribution and gain the confidence to invest in your marketing and grow your ROAS.
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Compare responses with your ad platforms’ results
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Know what channels are bringing in valuable audiences
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Dig deeper to understand exactly who/what leads to each order
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Discover new media channels to invest in
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Gain insight to improve your targeting and ad content
Trust in people-powered attribution
With iOS14 privacy initiatives, low cookie acceptance and cross device browsing, using pixels alone for marketing attribution is only telling half-truths. Fill in the gaps with analytics fuelled by ground truth—your customers.
Capture critical direct-from-consumer insights
Uncover the ultimate truth straight from your customers’ mouths. Discover how they found you, capture psychographic and demographic information, learn what nearly stopped them from purchasing, and more.
Optimized to maximize response rates
The simple one-click design takes customers only seconds to complete, achieving response rates over 60%. Add a survey to your order confirmation page that customers are actually willing to take.
Everything you need to run a post-purchase survey on your order confirmation page
Question flow
Design a survey with follow up questions and logic rules to dig deeper and uncover the insights you need.
8 question types
Ask what’s important with multi-choice, rating, checkboxes, dropdown, image picker, boolean or text.
Design customization
Create an on-brand survey that fits seamlessly into your order status page.
Question template library
Set up quickly with questions pre-built for the eCommerce and retail industry.
Responses at a glance
View responses for each customer as they come in on the order fulfilment page.
Reporting and analytics
Analytics to answer all your questions with reports you can break down for deeper insights.
Shopify Flow connection
Automate tasks and activities after survey responses.
Shopify POS survey
Add your post-purchase survey to your POS checkout process to get in-store responses too.
Shopify Marketing Activities
Set up and manage your post-purchase survey from Shopify Marketing.
Use your attribution data anywhere
Push data to Shopify Flows, Klaviyo, Google Analytics, Google Tag Manager, or anywhere with Zapier to action your insights and grow your ROI with better analytics, targeting and marketing personalization. Or create a custom-built integration using our API.
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