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Frequently asked
questions
Here are some of the most frequent questions we get from our customers.
If you have any further questions, get in touch with our friendly team 😃
How does the 14-day free trial work?
You can use our Free plan for as long as you like. When you upgrade to your first paid plan, you'll get 14 days to try LoudHippo absolutely risk-free for 14 days.
When will I be charged?
You'll be charged via your Shopify bill. If you are on a monthly plan, you'll be charged 1 month in advance. If you are on an annual plan, you'll be charged 1 year in advance.
Can I change plans?
You may decide to change plans if your order volume is seasonal. You can upgrade and downgrade at any time from your LoudHippo accounts page.
Can I cancel?
You can cancel anytime or downgrade to the free plan.